The conference welcomes submissions of both original unpublished research (up to 10 pages full paper or 1 page abstract) or published work (abstract only). All full paper submissions must be written in English, at most ten (10) pages long (including figures, tables, and references) and submitted as a word or PDF file. All full paper submissions will be peer reviewed. Accepted full paper will be published in the conference proceedings, which will be submitted for potential inclusion in CPCI (Web of Science). Accepted abstracts will be arranged for oral presentations, but not included in the conference proceedings.

This year’s conference will be organized using Tracks. Please select the Track for which you think your paper has the best fit. Currently, we have the following Tracks: 1) Data Analytics and AI, 2) Digital Economy and Social Media, 3) Financial Services, 4) Healthcare, 5) Information-Driven Service OM, 6) Service Marketing, 7) Smart City and Energy,  and 8) Supply Chain Design and Operations.

  • The conference will organize (1) Best Student and (2) Best Conference paper awards competitions. Only full papers are qualified for competing for the awards. Please refer to Competitions page.


  • Abstract (max 1 page)

Camera Ready

Final Submission 
  • will be ready in June 2021
  • will be ready in June 2021