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Conference Theme 

2021 INFORMS Conference on Service Science (ICSS 2021) program committee is committed to organizing a quality program with diverse participants who will share their visions, knowledge and experience in Service Science Research, Education, and Applications. The conference theme is AI and Analytics for Smart Cities and Service Systems.

This conference presents an excellent opportunity for you to present your Service Science related research, education, and implementation work, to learn about the emerging technologies and applications, and to network with international leaders and professionals in the field. We sincerely invite you to submit a paper/abstract.

List of Topics

Abstracts or Papers are welcome in any area of Service Science Research and Applications including but not limited to:

  • Service Theories and Development; Service Research, Education, and Practice
  • Service Management, Operations, Engineering, Design, and Marketing
  • Smart Cities, Sustainable Systems, IT and Service System Analytics, and Self-service Systems
  • Public Health Service, Policy, Administration, Response, and Systems
  • Smart and Intelligent Service, Healthcare Analytics, FinTech, Learning Analytics, and Others
  • Big Data, Machine Learning, Artificial Intelligence, and Data-driven Decision Making
  • Systems Modeling, Management, and Simulation in Manufacturing, Supply Chain, Logistics, and Others
  • AI, Data Analytics, and Data-driven Applications in Health, Energy, Finance, Transportation, Sport, Governmental/Public Services, etc.

Call for Invited Tracks

Important Dates

  • March 15, 2021   Deadline for submission of an invited track proposal
  • April 30 May 31, 2021     Deadline for paper or abstract submission
  • May 31 June 30, 2021       Acceptance/Rejection notification
  • June 30 July 15, 2021       Final camera-ready papers and copyright transfer form


Conference Organizing Committee

  • Conference Co-chair(s):  Prof. Robin Qiu 
  • Program Chair: Prof. Weiwei Chen,
  • Publication Chair: Prof. Kelly Lyons,
  • Track Chairs:
    • Data Analytics and AI
      • Prof. Siyang Gao, City University of Hong Kong
      • Prof. Jun Luo, Shanghai JiaoTong University
      • Prof. Jie Song, Peking University
    • Blockchain for Business Applications
      • Paul Huang, Beijing Academy of Blockchain and Edge Computing
    • Digital Economy and Social Media
      • Prof. Cong Cao, Zhejiang University of Technology
    • Interface on Operations, Finance, and Technology
      • Prof. Yuqian Xu, University of Illinois at Urbana-Champaign
      • Prof. Youngsoo Kim, University of Alabama
    • Healthcare
      • Prof. Xiaolei Xie, Tsinghua University
      • Prof. Na Geng, Shanghai JiaoTong University
    • Information-Driven Service OM
      • Prof. Ying-Ju Chen, Hong Kong University of Science and Technology
      • Prof. Qiao-Chu He, Southern University of Science and Technology
    • Machine Learning and Data-driven Decision Making
      • Prof. Yixuan Ma, Beijing Jiaotong University
      • Prof. Daqing Gong, Beijing Jiaotong University
    • Optimization and Risk of Service System
      • Prof. Chuanmin Mi, Nanjing University of Aeronautics and Astronautics
    • Service Design, Operations, and Analytics
      • Prof. Victor Chan, Tsinghua University
      • Prof. Canrong Zhang, Tsinghua University
    • Service Marketing
      • Prof. Paul Messinger, University of Alberta
    • Smart City and Energy
      • Prof. Lun Run, Beijing Institute of Technology
      • Prof. Mark Rodgers, Rutgers University
      • Dr. Feng Qiu, Argonne National Laboratory
  • Local Conference/Registration Co-Chairs: TBD

Best Student Paper Award Committee

  • TBD

Best Conference Paper Award Committee

  • TBD

Program Committee (will be revised and confirmed)

  • Ralph Badinelli, Virginia Tech, USA
  • Victor Chan, Tsinghua University, China
  • Ozgur Araz, University of Nebraska-Lincoln, USA
  • Jenny Chen, Dalhousie University, Canada
  • Weiwei Chen, Rutgers University, USA
  • Hongyan Dai, Central University of Finance and Economics, China
  • David Ding, Rutgers University, USA
  • Qiang Duan, Penn State, USA
  • Yucong Duan, Hainan University, China
  • Tijun Fan, East China University of Science and Technology, China
  • Siyang Gao, City University of Hong Kong, China
  • Yan Gao, University of Shanghai for Science and Technology, China
  • Dmitry Ivanov, Berlin School of Economics and Law, Germany
  • Hai Jiang, Tsinghua University, China
  • Zhibin Jiang, Shanghai Jiaotong University, China
  • Haitao Li, University of Missouri–St. Louis, USA
  • Zhenyuan Liu, Huazhong University of Science and Technology, China
  • Kelly Lyons, University of Toronto, Canada
  • Rym M’Hallah, Kuwait University, Kuwait
  • Juan Ma, iHeartMedia, USA
  • Xin Ma, Texas A&M University, USA
  • Paul Maglio, UC Merced, USA
  • Aly Megahed, IBM, USA
  • Paul Messinger, University of Alberta, Canada
  • Chuanmin Mi, Nanjing University of Aeronautics & Astronautics, China
  • Ran Mo, Central China Normal University, China
  • Ashkan Negahban, Penn State, USA
  • Kai Pan, Hong Kong Polytechnic University, China
  • Patrick Qiang, Penn State, USA
  • Robin Qiu, Penn State, USA
  • Lun Ran, Beijing Institute of Technology, China
  • Tina Wang, University of Oxford, UK
  • Hui Xiao, Southwestern University of Finance and Economics, China
  • Xiaolei Xie, Tsinghua University, China
  • Hui Yang, Penn State, USA
  • Ming Yu, Tsinghua University, China
  • Canrong Zhang, Tsinghua University, China


ICSS2021 proceedings will be published in the conference proceedings by Springer. Published papers will be submitted to the Web of Science for potential inclusion in its indexing platform (CPCI).   

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