ABOUT ICSS 2021

AI and Analytics for Smart Cities and Service Systems

2021 INFORMS Conference on Service Science (ICSS2021) program committee is committed to organizing a quality program with diverse participants who will share their visions, knowledge and experience in Service Science Research, Education, and Applications. The conference theme is AI and Analytics for Smart Cities and Service Systems. The conference theme is AI and Analytics for Smart Cities and Service Systems, aimed at promoting the development of healthy and strong communities where we live, work, learn and play, and protecting the health of people and the communities, nationally and internationally.

This conference presents an excellent opportunity for you to present your Service Science related research, education, and implementation work, to learn about the emerging technologies and applications, and to network with international leaders and professionals in the field. We sincerely invite you to submit a paper/abstract.

ICSS 2021 Best Student Paper competition was sponsored by Penn State Service Enterprise Engineering, and the winning papers were:

  • First place ($500): “Integrating Empirical Analysis into Analytical Framework: An Integrated Model Structure for On-Demand Transportation,” by Yuliu Su, Singapore University of Technology and Design; Ying Xu, Singapore University of Technology and Design; Costas Courcoubetis, Singapore University of Technology and Design; and Shih-Fen Cheng, Singapore Management University
  • Second place ($300): “Patient Transfer Under Ambulance Offload Delays: An Approximate Dynamic Programming Approach,” by Wenqian Xing, Columbia University, and Cheng Hua, Shanghai Jiao Tong University
  • Third place ($200): “COVID-19 Intervention Policy Optimization for the United States Using a Multi-Population Evolutionary Algorithm,” by Luning Bi, Iowa State University; Mohammad Fili, Iowa State University; and Guiping Hu, Iowa State University

ICSS 2021 Best Conference Paper competition was sponsored by Penn State Center for Health Organization Transformation, and the winning paper ($500) was:

“The Power of Analytics in Epidemiology for COVID 19: Prediction, Prevalence, and Vaccine Allocation”, by Mohammed Amine Bennouna (MIT, USA); David Alexandre Nze Ndong (MIT, USA); Georgia Perakis (MIT, USA); Divya Singhvi (IBM Research, USA); Omar Ska Ii Lami (MIT, USA); loannis Spantidakis MIT, USA); Leann Thayaparan (MIT, USA); Asterios Tsiourvas (MIT, USA); Shane Weisberg (MIT, USA)