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ABOUT ICSS 2021

AI and Analytics for Smart Cities and Service Systems

2021 INFORMS Conference on Service Science (ICSS2021) program committee is committed to organizing a quality program with diverse participants who will share their visions, knowledge and experience in Service Science Research, Education, and Applications. The conference theme is AI and Analytics for Smart Cities and Service Systems. The conference theme is AI and Analytics for Smart Cities and Service Systems, aimed at promoting the development of healthy and strong communities where we live, work, learn and play, and protecting the health of people and the communities, nationally and internationally.

This conference presents an excellent opportunity for you to present your Service Science related research, education, and implementation work, to learn about the emerging technologies and applications, and to network with international leaders and professionals in the field. We sincerely invite you to submit a paper/abstract.

Invited Plenary Speakers

1) Prof. Fei-Yue Wang, Institute of Automation, Chinese Academy of Sciences, “Parallel Services with Digital Twins: From Services Intelligence to Intelligent and Smart Services”;

2) Prof. Paul Griffin, The Pennsylvania State University, “”;

3) Prof. Zhibin Jiang, Shanghai Jiao Tong University, “”;

4) Dr. Jin Dong, Beijing Academy of Blockchain and Edge Computing, “”;

5) Dr. Jerome Jourquin, Susan G. Komen, “How Patient Advocacy Organizations Can Facilitate Systems Design, Implementation, and Adoption to Improve Patient Outcomes”;

6) Prof. Ming-Hui Huang, Editor-in-Chief Elect, Journal of Service Research, National Taiwan University

7) Prof. Fabio Sgarbossa, Norwegian University of Science and Technology, “Intelligent automation for smart service in hospitals“;